Privacy Policy

Thank you for visiting Direct Metal Structures website. We are committed to protecting your personal information and your right to privacy. Please read our privacy policy carefully so you have a clear understanding of how we collect, use, protect or otherwise handle your personal data in accordance with our website. For any questions regarding our policy, please visit our contact us page.

Our website address is: https://directmetalstructures.comDirect Metal Structures

Privacy Policy for SMS Messaging

Effective Date: 01/01/2025

Introduction
At Direct Metal Structures, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below, which are in compliance with the latest 2024 regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.

1. Information We Collect

When you opt-in to receive SMS messages from us, we collect the following information:

• Phone Number: The mobile number provided during the opt-in process.
• Message Interaction Data: Includes information such as delivery status, response data, and message engagement rates.
• Consent Data: We maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).

2. How We Use Your Information

We use your information to:

• Send text messages based on the preferences you indicated when opting in, such as promotional offers, updates, or alerts.
• Ensure compliance with federal regulations, including the TCPA.
• Monitor and improve our SMS services by tracking engagement metrics.

Your information will only be used for the purpose specified at the time of opt-in and will not be used to send unrelated messages.

3. One-to-One Consent Requirement

In line with FCC regulations (March 2024), your SMS opt-in applies to communications from Direct Metal Structures only. Your consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon.

4. Message Frequency and Data Rates

The SMS message frequency will vary. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier's terms for more details on messaging fees.

5. Opt-Out Instructions

You can opt out of our SMS service at any time by replying with “STOP” to any message you receive from us. Once you opt out, you will immediately cease receiving further messages unless you opt back in. For help, you can reply with “HELP” or contact us directly at sales@directmetalstructuresDOTcom or 888-277-7950.

6. Data Sharing and Disclosure

We will never share or sell your information to third parties for marketing purposes without your explicit consent. We may, however, share your information with trusted third-party service providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than SMS delivery.

In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register your number with the National DNC Registry. If you are on the DNC Registry, we will not send you promotional SMS messages unless you have provided express consent to do so.

7. Security of Your Information

We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.

8. Record-Keeping and Proof of Consent

As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are kept securely and may be used to demonstrate compliance with regulatory requirements if needed.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Continued use of our SMS service after any changes indicates your acceptance of the revised policy. Please check back periodically to stay informed of any updates.

10. Contact Us

If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

• Email: sales@directmetalstructuresDOTcom
• Phone: 888-277-7950
• Address: 541 W Pine Street STE 300 Mount Airy NC 27030

Links:

• Terms and Conditions: https://directmetalstructures.com/terms-of-use/
• Privacy Policy: https://directmetalstructures.com/privacy-policy/
• National Do Not Call Registry: https://www.donotcall.gov/

Key 2024 Compliance Elements:

• One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt into, not from multiple parties​
• Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms​
• Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations​
• Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.

This updated Privacy Policy example aligns with current 2024 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.

What Personal Data We Collect and Why We Collect it

"Personal data" or "personal information" is information that can be used to identify, locate, or contact an individual. We collect the following personal data:

Contact Information: Contact information is given voluntarily when expressing an interest in our services, and allows Direct Metal Structures to communicate with you. This includes, but is not limited to, your name, email address, phone number, company name, postal address, payment information, and any other information you give us to help us with your experience or to complete a transaction with Direct Metal Structures.

Transaction Information: Direct Metal Structures automatically collects and records certain information when you visit our site, like your IP address, browser type, information about your device, data and cookies about the pages you have visited, and interactions with our site. We use Google Analytics, a third party tracking tool. For more information on Google Analytic's privacy visit this link: https://policies.google.com/technologies/partner-sites. We use this data to understand how people interact and use our site, and to improve and promote our services that we offer. We may also use the information we collect to serve you with more relevant advertisements through third parties such as Google (known as "remarketing" or "retargeting"). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. Users may opt out of Google's use of cookies by visiting https://adssettings.google.com/authenticated. We do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.

Posted Information: When visitors leave comments on the site we may collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Furthermore, any comments on the website are publicly displayed and will be seen by other users on the site. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Use of Cookies

We use cookies to decipher you from other users on our website and to help provide you with a good experience. We also use cookies to show you personalized advertising. You may adjust your browser settings to disable cookies, however your site experience may not function properly.

How We Use Personal Information

We may use your personal data to enhance your user experience on our website, better understand you and your needs, and help us improve our existing website content to better meet the needs of what you are looking for. Some of the ways we use your personal data are to:

• Contact you via phone or email;
• Complete and track transactions;
• Provide our services to you;
• Authenticate users;
• Personalize user experience;
• Improve Direct Metal Structures website;
• To send periodic emails;
• To send our newsletter;
• Connect with you on social media platforms;
• To run ads;
• Provide you with additional relevant information.

Why and Who We Share Your Data With

Direct Metal Structures will disclose your personal data when:

• We work with other companies and service providers, for example, to handle billing disputes and collections, to analyze and manage data, send out emails, and website hosting. Service providers include but is not limited to HubSpot and Hotjar.
• If we need to comply with a legal or regulatory obligation such as, suspected fraud, prevent physical harm, or other illegal activities we will disclose such information.

We do not control the practices of third parties. The use of your personal data by third parties that you access through our site are governed by such parties privacy policies. We encourage you to be vigilant and ask questions before disclosing your personal data with others.

How Long We Retain Your Data

We will only retain your personal data for as long as necessary to fill certain obligations such as, legal, accounting, or reporting purposes. When determining the appropriate retention time of your personal information, we consider the type and volume of information, the sensitivity and potential risks, and the relevancy of the data.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How We Protect Your Data

Our website is monitored regularly for malware, vulnerabilities, and security breaches, in order to make our site as safe as possible for you. Whilst we strive to protect your personal data, no method of storing data electronically or on the internet is 100% secure, so we cannot guarantee absolute security.

Contact Us

If you have any questions or concerns regarding our privacy policy please call us at  888-277-7950 or visit our contact us page.